How To Keep HR From Being The Employee Complaint Department

HR always seems to be caught in the middle between employees who complain all the time and managers who want HR to handle all the conflict. Because most HR professionals possess good interpersonal skills and are approachable, employees would rather run to HR to "vent" than deal with their manager. Why? It's easier to let HR handle it than dealing with the conflict themselves. Also, most supervisors would rather have a root canal than confront employees and hold them accountable.
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